Shipping policy

Shipping Policy

At PLANTChoir™, we’re committed to getting your order to you quickly and safely. Please review our shipping policy below:

Order Processing Time

  • Orders are processed within 1 business day (excluding weekends and holidays).

  • You will receive a confirmation email once your order has shipped.

Shipping Rates

  • Shipping costs are calculated at checkout based on carrier rates and destination.

Free Shipping in North America and Europe

Free shipping applies to the PlantChoir device for orders shipped to the countries listed below. No promotional code is required. Free shipping is automatically applied at checkout based on the shipping address provided.

Eligible countries and territories:

North America and the Caribbean
Anguilla
Aruba
Bahamas
Barbados
Belize
Bermuda
British Virgin Islands
Canada
Cayman Islands
Costa Rica
Curaçao
El Salvador
Grenada
Greenland
Guadeloupe
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Montserrat
Nicaragua
Panama
Trinidad and Tobago
Turks and Caicos Islands
United States

Europe
Albania
Andorra
Armenia
Austria
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Italy
Kazakhstan
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Moldova
Monaco
Montenegro
Netherlands
North Macedonia
Norway
Poland
Portugal
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
United Kingdom
Vatican City



Shipping Carriers

We ship worldwide using trusted carriers, including:

  • Canada Post: Tracked Packet, Xpresspost, Priority, Expedited, Regular Parcel, Small Packet (Air/Surface), International Parcel (Air/Surface), and more (with prepaid duties supported where available).

  • UPS: Express Early, Express, Express Saver, Expedited, Standard.

  • DHL: Express Worldwide (supports prepaid duties).

  • Purolator: Express, Ground.

Delivery Estimates

  • Domestic (Canada): 3–8 business days

  • USA: 5–10 business days

  • International: 6–21 business days
    Delivery times are estimates and begin from the date of shipment, not the order date.

Tracking

  • Most shipments include tracking information, which will be provided via email once your order is dispatched.

Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, or fees.

  • Where available, we support prepaid duties options to make the process smoother.

  • Customers are responsible for any applicable customs charges if duties are not prepaid.

  • After August 29, 2025, CUSMA duty-free treatment is still available.  PlantChoir is created, manufactured, and assembled in Canada and deliveries to the USA are exempt from the 35% tariff on goods coming from Canada that are covered under the  CUSMA trade agreement.  At PlantChoir we offer the delivery option DHL.  Shipping rates will be calculated at checkout.  

     

Shipping Delays

  • Please note that delays may occur due to customs processing, carrier delays, holidays, or factors beyond our control.

  • We appreciate your patience in these circumstances.

Contact Us

If your package is delayed or you need assistance with your shipment, please reach out to us:
📧 support@plantchoir.com